Twitter integration not operational

On July 14th, Twitter suddenly sunset version 1.1 API endpoints, which we were using to sync your Twitter data with Databox.

As a result, Twitter data stopped syncing.

In order to obtain data from Twitter, we had to update our integration to sync data from version 2 API endpoints.
However, compared to the previous version, these endpoints have considerably larger limitations in terms of what data they provide. As a result, we had to deprecate a number of Twitter Metrics. This means that you will not see any new data for these deprecated Metrics after July 14 (the date Twitter deprecated version 1.1 of the API). We will continue supporting all metrics that we can reliably sync data for in Databox.

Twitter Metrics that will remain available in Databox:
- New tweets (The Metric Data Type had to be changed for this Metric, so all historical data for this Metric will be lost.)
- Followers
- Net Followers
- Tweets- Following
- Following to Followers Ratio

Deprecated Metrics:
- New Tweets by Retweets Count
- New Tweets by Likes Count
- Recent Followers by Follow Count
- Mentions
- Retweets
- Replies

You will not need to reconnect your Twitter Data Source to start using the newer API version. Data will start syncing again for supported Twitter metrics as of July 17.

If you have any questions about this change or need any additional assistance, don’t hesitate to reach out to our support via chat.

Because of a sudden deprecation of the API that we are using for Twitter, the integration is currently not operational. This means that data will not sync for Twitter Metrics and new reports cannot be created for the Twitter Data Sources.

We are working towards a solution and will post an update soon.