Outage in Databox

Sync delays for all Metrics

Resolved Minor
January 25, 2024 - Started 4 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We have identified sync delays with scheduled and on-demand syncs in Databox. First instances of issue started appearing at around 2AM CET today (8PM EDT on January 24). Due to delays with scheduled syncs, Metrics may display dated data. Due to delays with on-demand syncs, there might be issues with Metric builder previews, accessing Advanced Settings, changing Date Ranges. The issue is under investigation and we will share updates as soon as we have more information available.
Components affected
Databox Data & Sync Platform
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/26/2024 09:58AM

The issue has been resolved. Syncing is back to normal. We are looking into improvement possibilities to avoid similar occurrences in the future.

MONITORING 4 months ago - at 01/25/2024 06:01PM

Syncing is now stabilised. We are still looking into the causes for the issue.

INVESTIGATING 4 months ago - at 01/25/2024 02:53PM

We have identified sync delays with scheduled and on-demand syncs in Databox. First instances of issue started appearing at around 2AM CET today (8PM EDT on January 24).
Due to delays with scheduled syncs, Metrics may display dated data. Due to delays with on-demand syncs, there might be issues with Metric builder previews, accessing Advanced Settings, changing Date Ranges.

The issue is under investigation and we will share updates as soon as we have more information available.

Latest Databox outages

Issues present with syncing and connecting Data Sources - about 2 months ago
Issues with external service Pusher - about 2 months ago
Potential occurence with temporary missing data - 4 months ago
Temporary sync delays - 4 months ago
Longer loading times in the app - 4 months ago

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