Outage in Datto

Datto RMM - Zinfandel Platform - False Offline Alerts

Resolved Minor
May 14, 2024 - Started 18 days ago - Lasted about 2 hours
Official incident page

Need to monitor Datto outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Datto, and never miss an outage again.
Start Free Trial

Outage Details

Our teams are investigating reports of false offline alerts for Datto RMM on our Zinfandel Platform. A fix has been put in place, and devices should be appearing as online again shortly. We are currently monitoring the progress of this fix. Thank you for your patience!
Components affected
Datto Zinfandel (US West)
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/14/2024 08:25PM

This incident has been resolved.

MONITORING 18 days ago - at 05/14/2024 06:44PM

Our teams are investigating reports of false offline alerts for Datto RMM on our Zinfandel Platform. A fix has been put in place, and devices should be appearing as online again shortly. We are currently monitoring the progress of this fix.

Thank you for your patience!

Latest Datto outages

Datto Endpoint Backup - Agent pairing failing for deployments in the UK region - about 16 hours ago
Datto Secure Edge - Setting up OIDC/IDP configurations on a Datto Secure Edge gateway fail with error "Oops... something is not quite right: The Datto Remote Access API responded with an error: 9006 (9006)." - about 16 hours ago
Endpoint Backup - Backups jobs may be unable to start due to a volume validation failure - 3 days ago
Datto Endpoint Backup - Intermittent Pairing Failures for new Agents in the USEAST region - 4 days ago
Datto Backup for Microsoft Azure and Endpoint Backup with Disaster Recovery - Screenshot Verifications may not process for deployments in the US East region. - 4 days ago

Monitoring cloud vendor status shouldn't be hard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3173 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE