Outage in Didomi

GDPR notices not displayed when targeting non-EU countries for Web SDK

Resolved Minor
July 31, 2023 - Started 10 months ago - Lasted 4 days
Official incident page

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Outage Details

We are experiencing an issue with displaying GDPR notices to visitors loading the Web SDK from outside of EU countries. The issue only impacts notices that do not apply GDPR globally and that apply GDPR specifically to non-EU countries. We have identified the issue and are working on a fix. Mobile and other SDKs are not impacted.
Components affected
Didomi Web SDK (Desktop & Mobile)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/04/2023 02:04PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 07/31/2023 04:57PM

The team is testing and deploying a fix. We'll report here as more information becomes available.

IDENTIFIED 10 months ago - at 07/31/2023 08:33AM

We are experiencing an issue with displaying GDPR notices to visitors loading the Web SDK from outside of EU countries. The issue only impacts notices that do not apply GDPR globally and that apply GDPR specifically to non-EU countries. We have identified the issue and are working on a fix. Mobile and other SDKs are not impacted.

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