Outage in DoiT

AWS source data problem

Resolved Minor
February 05, 2024 - Started 4 months ago
Official incident page

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Outage Details

Multiple customers are seeing double or highly escalated January 2024 billing data compared to their true bill. This issue will be addressed with AWS as soon as possible but is going to delay sending invoices for January 2024.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/06/2024 10:06AM

The AWS incident has been resolved and data quality has returned back to normal.

IDENTIFIED 4 months ago - at 02/06/2024 07:17AM

The root cause of the issue has been identified and the correct data is busy backfilling in our production systems. It should be resolved within 24 hours and all ready AWS invoices should go out on 7 February 2024.

INVESTIGATING 4 months ago - at 02/05/2024 04:03PM

Multiple customers are seeing double or highly escalated January 2024 billing data compared to their true bill. This issue will be addressed with AWS as soon as possible but is going to delay sending invoices for January 2024.

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