Outage in Dojo

Error messages on card machines preventing some Dojo customers from transacting

Resolved Major
March 25, 2024 - Started 2 months ago
Official incident page

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Outage Details

Some Dojo customers are seeing an error message "unregistered Country" on their card machine and may be unable to transact. We're investigating this urgently and will post more updates as we find out more.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/25/2024 11:18AM

This incident has now been resolved.

MONITORING 2 months ago - at 03/25/2024 09:38AM

Payments should now be working again. Your machine should now be taking payments as normal.

INVESTIGATING 2 months ago - at 03/25/2024 08:38AM

Some Dojo customers are seeing an error message "unregistered Country" on their card machine and may be unable to transact. We're investigating this urgently and will post more updates as we find out more.

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