Outage in Fidel

Mastercard returning errors for card re-enrolments

Minor
May 02, 2024 - Started 30 days ago
Official incident page

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Outage Details

We have identified that Mastercard are experiencing an issue affecting card enrolments. This specifically affects cards that have previously been unenrolled from one of our programs and are now trying to re-enrol. It is due to cards being in an inconsistent state at Mastercard. The error being returned to Fidel clients is 400 - Error linking card. We're working with Mastercard to identify remediation steps and confirm resolution times.
Latest Updates ( sorted recent to last )
INVESTIGATING 30 days ago - at 05/02/2024 04:00PM

We have identified that Mastercard are experiencing an issue affecting card enrolments.
This specifically affects cards that have previously been unenrolled from one of our programs and are now trying to re-enrol. It is due to cards being in an inconsistent state at Mastercard.
The error being returned to Fidel clients is 400 - Error linking card.
We're working with Mastercard to identify remediation steps and confirm resolution times.

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