Outage in HouseCanary

Stale data elements being presented across several HouseCanary products

Resolved Minor
February 27, 2024 - Started 3 months ago
Official incident page

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Outage Details

We are currently investigating an issue related to stale data elements that are being displayed across several HouseCanary products, including Property Explorer and ComeHome.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/27/2024 10:14PM

We're resolved this issue and all property information should now be reflecting the correct, current state. The root cause was an issue with one of our internal services that serves data to our client-facing applications which was incorrectly showing stale data. That issue has now been resolved and all applications and services are behaving as expected.

IDENTIFIED 3 months ago - at 02/27/2024 06:53PM

We are continuing to investigate the issue and have identified what we suspect is the root cause. Once fully identified, we will update any impacted properties with stale data elements.

INVESTIGATING 3 months ago - at 02/27/2024 06:17PM

We are currently investigating an issue related to stale data elements that are being displayed across several HouseCanary products, including Property Explorer and ComeHome.

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