Outage in Hyonix

Network interruption in Virginia (IAD2)

Resolved Minor
July 28, 2023 - Started 10 months ago - Lasted 5 days

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Outage Details

GSL Network has confirmed that the maintenance is completed, the network loads have been restored to their transit on our IAD2 network. We aplogizes for any inconvenience caused. This status will remain active as we monitor the situation in the next 24 hours.
Components affected
Hyonix Virginia, USA (IAD2)
Latest Updates ( sorted recent to last )
MONITORING 10 months ago - at 07/28/2023 06:08AM

GSL Network has confirmed that the maintenance is completed, the network loads have been restored to their transit on our IAD2 network.

We aplogizes for any inconvenience caused.

This status will remain active as we monitor the situation in the next 24 hours.

MONITORING 10 months ago - at 07/28/2023 04:35AM

Our IAD2 network has now been restored, however our main uplink to GSL network is still under maintenance. We will monitor the progress and bring GSL network back up on our blend after they've completed maintenance.

IDENTIFIED 10 months ago - at 07/28/2023 04:27AM

Our technician has arrived on-site and currently working on a fix as we updates.

IDENTIFIED 10 months ago - at 07/28/2023 04:07AM

It appears that uplinks from our Upsteam has been cut off due to an emergency maintenance on their side: https://www.gslstatus.com/incidents/sl5s1fr8qgvx

We did have redundancy in place, however it was not kicked in due to a stale configuration from the previous maintenance in IAD1 (where our team has upgraded our core switches).

We are currently waiting for on-site tech to be arrived to do further troubleshooting and bring network back up.

INVESTIGATING 10 months ago - at 07/28/2023 03:50AM

Our team has been aware that our IAD2 network has become unreachable. We are currently looking into it.

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