Outage in Instabug

iOS SDK Incident

Resolved Minor
March 15, 2022 - Started about 2 years ago
Official incident page

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Outage Details

A server-side configuration change was rolled out that resulted in our SDK crashing when caching the response of server-side payload. Since the aforementioned API request happens right after the app has finished launching, this resulted in apps using the Instabug SDK crashing right after they launch. We were alerted about this issue as soon as it started happening and we quickly changed the configuration that caused the crash. In total, it took around 40 minutes from the first alert we got till the fix rolled out to 100% of the applications using our SDK. There is no action required from your side related to this crash.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/15/2022 08:41PM

A server-side configuration change was rolled out that resulted in our SDK crashing when caching the response of server-side payload. Since the aforementioned API request happens right after the app has finished launching, this resulted in apps using the Instabug SDK crashing right after they launch.

We were alerted about this issue as soon as it started happening and we quickly changed the configuration that caused the crash. In total, it took around 40 minutes from the first alert we got till the fix rolled out to 100% of the applications using our SDK. There is no action required from your side related to this crash.

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