Outage in Jumio

Service Instability - Increased rejection rate as Fraud - US, EU, SGP DC

Resolved Minor
May 16, 2024 - Started 16 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an instability with our Identity Verification service in the U.S., EU and SGP DCs. We know this is customer impacting so we are working on it urgently. We are currently experiencing an issue with one of our fraud models, resulting in an increase in rejections labeled as "Fraud - Manipulated document." If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification Processing Jumio Identity Verification Processing Jumio Identity Verification Processing
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/16/2024 07:02PM

We are pleased to inform you that the recent instability has been resolved, and the affected fraud model of our Identity Verification service is fully restored.

We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

IDENTIFIED 16 days ago - at 05/16/2024 05:59PM

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with our Identity Verification service in the U.S., EU and SGP DCs. We know this is customer impacting so we are working on it urgently.

We are currently experiencing an issue with one of our fraud models, resulting in an increase in rejections labeled as "Fraud - Manipulated document."

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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