Outage in Matterport
Schematic Floor Plans - Download issue
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This issue has been resolved. Any schematic floor plans that were previously erroring out when trying to download are available now.
There was a known issue with downloading floor plan orders which occurred between approximately 2022-08-25 01:36 Pacific until approximately 22-08-25 9:30 Pacific. The issue has been been fixed for new orders, however some floor plans might still fail to download. The engineering team is taking corrective measures to fix affected orders. No action on customer part is necessary. We appreciate your patience.
The issue has been identified and a fix is being implemented.
We are actively investigating an issue where Schematic Floor Plans cannot be downloaded. We apologize for the inconvenience.
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