Outage in Mews

Kiosk: Registration card issues

Resolved Minor
April 18, 2024 - Started about 1 month ago - Lasted about 18 hours
Official incident page

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Outage Details

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Components affected
Mews Guest Journey
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/19/2024 09:22AM

We think the impact from the issue is over. We recommend updating Kiosk to the latest available version.

MONITORING about 1 month ago - at 04/18/2024 06:00PM

We’ve released Kiosk v4.11.1 with a fix and we are monitoring the situation.

IDENTIFIED about 1 month ago - at 04/18/2024 04:15PM

We've identified some issues in the latest release of Kiosk. Guests could be prevented from proceeding further from the registration card or prevented from selecting a reservation in a group.

We're in the process of rolling out Kiosk v4.11.1 with a fix.

IDENTIFIED about 1 month ago - at 04/18/2024 03:00PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

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