Outage in Motive

Fleet Events and Locations delay

Resolved Minor
November 29, 2023 - Started 6 months ago - Lasted 1 day
Official incident page

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Outage Details

Dear Motive customers, Some fleets may be experiencing a delay in the fleet view dashboard. Vehicle location processing is currently degraded, resulting in a delay in displaying locations on location history and reports. We are actively investigating the issue. We apologize for the inconvenience and will update our status page as things progress.
Components affected
Motive Web Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/30/2023 04:18AM

Dear Motive customers,

All fleet events, locations, and dashboard reports are again arriving and updated in real-time.

Thank you again for your patience, and we sincerely apologize for the inconvenience.

IDENTIFIED 6 months ago - at 11/29/2023 05:23PM

Dear Motive customers,

Vehicle location processing should now be updated in real-time, and be fully visible in the fleet view dashboard.

We'll continue working on processing location history and reports.

We apologize for the inconvenience and will update our status page as things progress.

INVESTIGATING 6 months ago - at 11/29/2023 02:31AM

Dear Motive customers,

Some fleets may be experiencing a delay in the fleet view dashboard. Vehicle location processing is currently degraded, resulting in a delay in displaying locations on location history and reports. We are actively investigating the issue.

We apologize for the inconvenience and will update our status page as things progress.

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