Outage in Nextiva

Nextiva Fax Bridge Sending and Receiving Issues

Resolved Major
July 27, 2023 - Started 10 months ago - Lasted about 16 hours
Official incident page

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Outage Details

A subset of our customers utilizing fax bridges are experiencing issues with sending and receiving faxes. Our engineers are aware of this and are working to resolve it as soon as possible. Affected customers are encouraged to utilize the fax portal or email to send faxes. Thank you for your patience.
Components affected
Nextiva vFAX
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/27/2023 04:38PM

This incident has been resolved. Users may need to reboot fax bridge devices to restore connectivity.

MONITORING 10 months ago - at 07/27/2023 03:05PM

A fix has been implemented and we are monitoring results.
Users may need to reboot fax bridge devices to restore connectivity.

INVESTIGATING 10 months ago - at 07/27/2023 12:56AM

A subset of our customers utilizing fax bridges are experiencing issues with sending and receiving faxes. Our engineers are aware of this and are working to resolve it as soon as possible. Affected customers are encouraged to utilize the fax portal or email to send faxes.
Thank you for your patience.

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