Outage in Optimove

Optimove Site - Mission Control - Loading of Page Leads To Sign Out

Resolved Minor
May 16, 2024 - Started 16 days ago - Lasted 27 minutes
Official incident page

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Outage Details

We are investigating an issue affecting the Optimove site - precisely the Mission Control page. For some users, navigating to the mission control page leads to a sign-out from the site. Requiring sign-in again. This incident is limited to UI and site functionality. Daily process, Campaign execution and API access is fully functional and unaffected.
Components affected
Optimove Core App Optimove Core App
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/16/2024 12:53PM

This incident has been resolved.

MONITORING 16 days ago - at 05/16/2024 12:38PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 05/16/2024 12:34PM

We are investigating an issue affecting the Optimove site - precisely the Mission Control page.
For some users, navigating to the mission control page leads to a sign-out from the site. Requiring sign-in again.

This incident is limited to UI and site functionality.

Daily process, Campaign execution and API access is fully functional and unaffected.

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