Outage in Opus Interactive

Circuit down between TX1 and HIO1/VA1 datacenters

Resolved Minor
June 29, 2021 - Started almost 3 years ago
Official incident page

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Outage Details

We have identified an issue affecting some of our clients. The circuits allowing internal communication between the TX1 and HIO1/VA1 data-centers is down. External Internet facing services appear to be unaffected. The circuit vendors are working on the issue, at this time we do not have an ETA on resolution Thank you for your patience and understanding in this matter. Please continue to check this site for any updates. Sincerely, Opus Interactive Inc.
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 06/29/2021 11:49PM

This incident has been resolved.

MONITORING almost 3 years ago - at 06/29/2021 08:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 06/29/2021 08:22PM

The circuits are back online. We are continue monitoring them while waiting for the official words from the vendor.

IDENTIFIED almost 3 years ago - at 06/29/2021 07:37PM

Latest update from Databank:
"Technicians on site are working at both ends of the fiber line to assess where any damage may reside. As efforts continue we will remain in contact with technicians and will relay information as we received it. "

IDENTIFIED almost 3 years ago - at 06/29/2021 06:21PM

Databank networking team and onsite facilities teams are working with the tech on-site to identify the circuit. They are tracing the circuit now. More updates to follow.

IDENTIFIED almost 3 years ago - at 06/29/2021 10:53AM

We have identified an issue affecting some of our clients.

The circuits allowing internal communication between the TX1 and HIO1/VA1 data-centers is down. External Internet facing services appear to be unaffected. The circuit vendors are working on the issue, at this time we do not have an ETA on resolution

Thank you for your patience and understanding in this matter. Please continue to check this site for any updates.


Sincerely,

Opus Interactive Inc.

Latest Opus Interactive outages

Incident affecting infrastructure. - about 2 years ago
Connecivity issues in TX datacenter - almost 3 years ago
Circuit down between TX1 and HIO1/VA1 datacenters - almost 3 years ago
Inbound external network access in Dallas TX (TX1) - almost 3 years ago
We are currently investigating some network flapping issues that are affecting some clients. - over 3 years ago

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