Outage in Podium

Intermittent call failures on inbound and outbound calls and some completed calls displaying as in progress

Resolved Minor
May 16, 2024 - Started 16 days ago - Lasted about 5 hours

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Outage Details

We are encountering several issues with our phone system:1. Inbound calls: * Some inbound calls are failing intermittently. * The failing calls say the message An application error occurred.2. Outbound calls: * Certain outbound calls are failing. * The failing outbound calls say the message An application error occurred before disconnecting. * When a successful outbound call is made, but the recipient hangs up, the calling phone does not end the call immediately. Instead, it displays An application error occurred and then drops the call. * When this occurs, completed calls in the Podium inbox display incorrectly with an In Progress status.
Components affected
Podium Voice
Latest Updates ( sorted recent to last )
IDENTIFIED 16 days ago - at 05/16/2024 04:02PM

We are encountering several issues with our phone system:1. Inbound calls: * Some inbound calls are failing intermittently. * The failing calls say the message An application error occurred.2. Outbound calls: * Certain outbound calls are failing. * The failing outbound calls say the message An application error occurred before disconnecting. * When a successful outbound call is made, but the recipient hangs up, the calling phone does not end the call immediately. Instead, it displays An application error occurred and then drops the call. * When this occurs, completed calls in the Podium inbox display incorrectly with an In Progress status.

MONITORING 16 days ago - at 05/16/2024 06:03PM

We implemented a fix and are currently monitoring the result.

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