Outage in Prontoforms

TrueContext Service Disruption

Resolved Major
March 22, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We are observing issues when accessing newly created customer feedback forms.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/22/2024 08:02PM

This incident has been resolved.

MONITORING 2 months ago - at 03/22/2024 06:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 03/22/2024 06:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 03/22/2024 05:19PM

We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.

We are observing issues when accessing newly created customer feedback forms.

Latest Prontoforms outages

Submission Processing Delays - about 2 months ago
Processing Delays - about 2 months ago
Elevated API Errors - about 2 months ago

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