Outage in Puzzel
Puzzel WFM Incident Notification
Resolved Major
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Outage Details
Please note that the Puzzel Contact Centre services and applications remain unaffected.
Updates will be provided every 60 minutes until the incident is resolved.
We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel ProductsLatest Updates ( sorted recent to last )
We are investigating and seeking to resolve an incident which is affecting the Puzzel WFM service. Customers may be experiencing issues logging on to the WFM Planner and WFM Agent applications.
Please note that the Puzzel Contact Centre services and applications remain unaffected.
Updates will be provided every 60 minutes until the incident is resolved.
We apologise for the potential impact of this incident on you and your business.
The Puzzel WFM engineering team has identified a potential cause for the incident, which is affecting the Puzzel WFM service. A hotfix is currently in progress. We will provide an update once the fix has been implemented and tested.
We apologise for the potential impact of this incident on you and your business.
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