Outage in Redox Engine

Access's Record Locator Service for Carequality not returning search results

Resolved Minor
February 22, 2024 - Started 3 months ago
Official incident page

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Outage Details

Starting at 10:35am CST this morning (Feb 22nd), the Record Locator Service for Carequality was not returning patient results as expected. The issue has been identified and a fix is on the way.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/22/2024 11:41PM

This incident has been resolved.

MONITORING 3 months ago - at 02/22/2024 11:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 02/22/2024 10:33PM

Starting at 10:35am CST this morning (Feb 22nd), the Record Locator Service for Carequality was not returning patient results as expected. The issue has been identified and a fix is on the way.

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