Outage in RingCentral

A portion of Contact Center customers may be unable to make outbound calls.

Resolved Minor
May 10, 2024 - Started 22 days ago - Lasted 3 days

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Outage Details

A portion of Contact Center customers may be unable to make outbound calls. RingCentral Contact Center teams are investigating the issue. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 19 days ago - at 05/13/2024 02:26PM

RingCentral Contact Center teams are continuing to investigate the issue causing outbound call failures for a portion of RingCentral Contact Center customers. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 19 days ago - at 05/13/2024 07:26AM

A portion of Contact Center customers may be unable to make outbound calls. RingCentral Contact Center teams are investigating the issue. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 21 days ago - at 05/10/2024 10:58PM

RingCentral Contact Center teams are continuing to work with 3rd party resources to investigate the issue. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 21 days ago - at 05/10/2024 08:57PM

RingCentral Contact Center teams are continuing to work with 3rd party resources to investigate the issue. The next update will be provided in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 22 days ago - at 05/10/2024 06:02PM

RingCentral Contact Center teams are currently working with 3rd party resources to investigate the issue. The next update will be provided in 1 hour or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 22 days ago - at 05/10/2024 05:09PM


RingCentral Contact Center teams have reached out to 3rd party resources and are continuing investigations of the issue. The next update will be provided in 1 hour or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 22 days ago - at 05/10/2024 02:58PM

RingCentral Contact Center teams have reached out to 3rd party resources and are continuing investigations of the issue. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

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