A portion of Contact Center customers may potentially experience an issue where agent states change unexpectedly in the MAX application.

RingCentral, in working with our Contact Center teams, has determined that this issue is not a widespread platform event. Given the limited nature of this issue, RingCentral will be cancelling the incident, however, your individual case will remain open until confirmed resolution by customer care. If you are still experiencing this issue, further mitigation steps can be obtained by calling customer care.

RingCentral Contact Center teams are continuing to investigate a possible issue and will provide updates as they become available. Teams are working with affected customers to gather logs and all other pertinent data. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of May 20th or when a significant change in status occurs.

RingCentral Contact Center teams are continuing to investigate a possible issue and will provide updates as they become available. Teams are working with affected customers to gather logs and all other pertinent data. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of May 17th or when a significant change in status occurs.

RingCentral Contact Center teams are continuing to investigate a possible issue and will provide updates as they become available. Teams are working with affected customers to gather logs and all other pertinent data. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of May 17th or when a significant change in status occurs.

RingCentral Contact Center teams are continuing to investigate a possible issue and will provide updates as they become available. Teams are working with affected customers to gather logs and all other pertinent data. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of May 16th or when a significant change in status occurs.

RingCentral Contact Center teams are continuing to investigate a possible issue and will provide updates as they become available. Teams are working with affected customers to gather logs and all other pertinent data. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of May 16th or when a significant change in status occurs.

RingCentral Contact Center teams are investigating a possible issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.