Outage in Salsify

Wayfair Direct Connection exports failing to load to Wayfair's Partner Home

Resolved Major
May 10, 2024 - Started 22 days ago - Lasted 7 days
Official incident page

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Outage Details

Wayfair is currently experiencing an issue that is preventing Wayfair Direction Connection exports from uploading successfully to Wayfair Partner Home. Wayfair has identified the issue and is urgently working to correct the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Syndication
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/17/2024 03:36PM

Wayfair has deployed a fix for this issue. Users should be able to use the Wayfair Direct Connection again to create templates that can be imported into Wayfair Partner Home.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING 17 days ago - at 05/14/2024 07:54PM

We are investigating an ongoing issue impacting Wayfair Direct Connection Exports from successfully uploading into Partner Home.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 18 days ago - at 05/14/2024 02:54PM

Our engineering team has processed a fix from Wayfair and updated the Wayfair Direct Connection channel. Exports from this channel should now function as expected.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 22 days ago - at 05/10/2024 04:50PM

Wayfair is currently experiencing an issue that is preventing Wayfair Direction Connection exports from uploading successfully to Wayfair Partner Home. Wayfair has identified the issue and is urgently working to correct the issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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