System sent Emails are being blocked

All work has been completed and all emails have been flowing as expected since.

To be clear, all customers who received email informing them they have "30 days to access case and settle account before case is closed" have already been settled and customers with money remaining on accounts have been reimbursed.

Unfortunately the confirmation email of this reimbursment have not been sent to customers and we are unable to do.
No further actions are needed from any end-users/customer affected.

Incident is resolved.

A fix has been introduced that allow emails to flow again.

There is still some work to be done, in regards to the bug and affected cases here. We expect and will close this incident when it has been handled. Untill then we will continue to monitor the flow of emails from Settlement application.

Issue have been identified.
A bug has unfortunately been introduced which meant a huge amount of old cases had emails resent, informing users they have "30 days to access case before case is closed".

All cases affected, have already been settled and customers have been reimbursed. To clarify: no further action needed from end-users/customer.

The amount of emails Scalepoint attempted to send was so huge, that emails were blocked at third party supplier.

We are currently working towards a solution to avoid any further of above mentioned emails from being sent, whilst also releasing any current emails that have been stopped by mistake.

We have identified the issue and are working towards a resolution.

It seems emails sent from Settlement are being blocked by an external provider and hence not being recieved at the recipient as of yet.

We are investigating the issue and working towards resending all emails. Updates will follow as soon as we have more details to share.