Outage in Scratchpay

Dashboard stuck on loading

Resolved Major
September 05, 2023 - Started 9 months ago
Official incident page

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Outage Details

We're currently investigating an issue that is affecting some users and is preventing the dashboard from loading properly. Users affected by this are unable to log in.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 09/05/2023 06:03PM

Issue resolved.

MONITORING 9 months ago - at 09/05/2023 05:54PM

The problem appears fixed, but we'll monitor the situation for a few more minutes to be sure.

IDENTIFIED 9 months ago - at 09/05/2023 05:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 09/05/2023 05:48PM

Problem was found and addressed. It was a problem with one of the third party services that we use.

INVESTIGATING 9 months ago - at 09/05/2023 05:00PM

We're currently investigating an issue that is affecting some users and is preventing the dashboard from loading properly. Users affected by this are unable to log in.

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