Outage in Signhost

Issues with transaction creation

Resolved Major
April 26, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing issues with creating transactions which results in error 500. We are investigating the issue.
Components affected
Signhost Portal Signhost API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/26/2024 12:42PM

This problem has been resolved. We will post up a post mortem after we have received all information from our hosting provider.

MONITORING about 1 month ago - at 04/26/2024 10:33AM

The service is stable for now, we are monitoring the situation with our hosting party.

INVESTIGATING about 1 month ago - at 04/26/2024 10:11AM

After restoring the services, we see the load peaking again. The problem is not solved, and we are investigating with the highest urgency.

MONITORING about 1 month ago - at 04/26/2024 10:04AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 04/26/2024 10:03AM

The load has subsided and our system is active again. We are monitoring the situation.

IDENTIFIED about 1 month ago - at 04/26/2024 09:49AM

We see a very high peak load and have put our systems in maintenance until this subsides. We are in close contact with our hosting provider and expect to be operational as soon as possible.

INVESTIGATING about 1 month ago - at 04/26/2024 09:19AM

We are currently experiencing issues with creating transactions which results in error 500.
We are investigating the issue.

Latest Signhost outages

Incidental time-outs - 9 days ago
Error 500 on transaction creation - about 1 month ago
Issue with creating transactions - about 1 month ago
ID proof and Webforms are down - about 2 months ago

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