Outage in SurveyMonkey

New surveys being created with incorrect theme. Customers on Basic plan incorrectly seeing error that survey has paid features

Resolved Minor
May 09, 2024 - Started 23 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue where new surveys are being created with an incorrect theme. Also customers on Basic plans are incorrectly seeing an error that paid features have been added to new surveys. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.
Components affected
SurveyMonkey
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 05/09/2024 05:55PM

This incident has been resolved.

INVESTIGATING 23 days ago - at 05/09/2024 03:55PM

We are aware of an issue where new surveys are being created with an incorrect theme. Also customers on Basic plans are incorrectly seeing an error that paid features have been added to new surveys. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.

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