Outage in Synapse

Degraded Performance with Logging into Dashboards

Resolved Minor
September 18, 2023 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing degraded performance with users attempting to log into our Admin & Client Dashboards. We are currently investigating the issue and will update this incident as soon as we have more detail.
Components affected
Synapse CORE APIs
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 09/19/2023 01:10AM

This incident has been resolved.

MONITORING 9 months ago - at 09/19/2023 12:08AM

We have identified the issue was related to an AWS Network Outage. AWS has reported the outage as resolved on their end. Dashboard login should be working as normal. We will continue to monitor this issue.

INVESTIGATING 9 months ago - at 09/18/2023 11:50PM

We are experiencing degraded performance with users attempting to log into our Admin & Client Dashboards. We are currently investigating the issue and will update this incident as soon as we have more detail.

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