Outage in TimeTap

Errors when completing tasks in the Backoffice and loading availability on booking sites

Resolved Major
August 22, 2023 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Users on the Australian server will see error messages when attempting to complete tasks in the Backoffice like rescheduling and adding availability. Booking sites are also not loading availability. Our team is currently investigating this issue.
Components affected
TimeTap Australia
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/22/2023 02:16PM

Our team identified a database issue related to the deployment on 8/21/2023. This was resolved.

INVESTIGATING 9 months ago - at 08/22/2023 01:08PM

Users on the Australian server will see error messages when attempting to complete tasks in the Backoffice like rescheduling and adding availability. Booking sites are also not loading availability. Our team is currently investigating this issue.

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