Outage in Viva Smart Home

Problems with sending clips by email

Resolved Minor
May 12, 2019 - Started about 5 years ago
Official incident page

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Outage Details

We are investigating an issue with sending stored clips by email. All recordings are working as intended and may still be viewed in the app.
Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 05/12/2019 07:12PM

The clip queues has been processed, delays when sending clips should now be back to normal.

MONITORING about 5 years ago - at 05/12/2019 05:23PM

The culprit(s) was identified to be some larger clips failing processing due to their lenght, blocking the pipes for other clips.
We have rolled out a fix and are now monitoring the changes.

INVESTIGATING about 5 years ago - at 05/12/2019 02:25PM

We are investigating an issue with sending stored clips by email.
All recordings are working as intended and may still be viewed in the app.

Latest Viva Smart Home outages

Increased latency and timeouts for App users - about 4 years ago
Increased latency and timeouts - about 4 years ago
Problems with Android Push Notifications - almost 5 years ago
Increased error rates for Gateway commands - about 5 years ago
False positives for Gateway Disconnections - about 5 years ago

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