Outage in VTEX
Increased latency in promotions with limitation of use
Resolved Minor
Need to monitor VTEX outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VTEX, and never miss an outage again.
Start Free Trial
Outage Details
Latest Updates ( sorted recent to last )
The fix for the issue in carts with promotions with limitation of use has been implemented.
Affected Accounts should not longer be experiencing "A communication error with rates and benefits has occurred" errors at Checkout.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Our team has identified an increase in latency for carts containing items with promotions with limitation of use. With some accounts experiencing "A communication error with rates and benefits has occurred" errors at Checkout.
Our incident response team has a mitigation strategy being deployed and expect to see a decrease in errors in a few minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest VTEX outages
Monitoring cloud vendor status shouldn't be hard
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3173 services available
Integrations with
Setup in 5 minutes or less
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime