Outage in White Label Communications

Atlas Portal Server errors

Resolved Minor
May 13, 2024 - Started 19 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue with server errors when utilizing the Atlas portal UI.
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 05/13/2024 07:38PM

This incident has been resolved.

MONITORING 19 days ago - at 05/13/2024 01:52PM

A fix has been implemented at this time and we are monitoring.

IDENTIFIED 19 days ago - at 05/13/2024 01:36PM

The issue has been identified and a fix is being applied.
We will keep you posted with any additional information.

INVESTIGATING 19 days ago - at 05/13/2024 01:06PM

We are currently investigating an issue with server errors when utilizing the Atlas portal UI.
This is also impacting the use of the Boomea call center console.
The queues are still active if members log in with their Star codes.
Development and Engineering are actively looking into the issue and we will keep you posted.

INVESTIGATING 19 days ago - at 05/13/2024 12:51PM

We are currently investigating an issue with server errors when utilizing the Atlas portal UI.

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