Outage in WiscNet

INC0350165 | Dodgeland School District is unreachable

Resolved Major
March 30, 2024 - Started 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating an outage impacting service at Dodgeland SD. The provider has been engaged, and indicated their services are up. Please verify power to the WiscNet and carrier equipment on site, and let us know if any further assistance is needed.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/02/2024 01:31PM

This incident has been resolved.

MONITORING 2 months ago - at 04/02/2024 02:22AM

We are seeing all services up and stable now for at least 1 hour and this outage appears to be resolved. We are holding our ticket a final 24 hours to monitor for stability before closing.

Please reach out to the NOC if you continue to experience any further issues with your service.

608-442-6761 opt 1

noc_incidents@wiscnet.net

INVESTIGATING 2 months ago - at 04/02/2024 12:46AM

We have received an update reporting everything is back up. Please verify you see your services back up.

Thank you,
WiscNet NOC

INVESTIGATING 2 months ago - at 04/01/2024 11:43PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 04/01/2024 10:19PM

Greetings,

The NOC continues to escalate with our provider for udpates on this case. At this time, there are no further details to share.

Once new information becomes available, we will update you accordingly.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING 2 months ago - at 04/01/2024 08:41PM

Greetings,

The WiscNet NOC has recently escalated with our partner.
They are currently arranging a dispatches for multiple sites as this event impacted about 6 members.
We apologize for this delay but assure you that we are escalating this case with urgency.

Further updates will be provided as they are received.

Thank you

INVESTIGATING 2 months ago - at 04/01/2024 07:11PM

Greetings,

The WiscNet NOC has recently escalated with our partner.
They are currently arranging a dispatches for multiple sites as this event impacted about 6 members.
We apologize for this delay but assure you that we are escalating this case with urgency.

Further updates will be provided as they are received.

Thank you

INVESTIGATING 2 months ago - at 04/01/2024 06:07PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. We will continue to investigate to isolate the cause of the disruption.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

INVESTIGATING 2 months ago - at 04/01/2024 04:32PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. We will continue to investigate to isolate the cause of the disruption.

Please contact the WiscNet NOC if you have any further questions.

INVESTIGATING 2 months ago - at 04/01/2024 03:04PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. We will continue to investigate to isolate the cause of the disruption.

Please contact the WiscNet NOC if you have any further questions.

INVESTIGATING 2 months ago - at 04/01/2024 02:47PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. We will continue to investigate to isolate the cause of the disruption.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

INVESTIGATING 2 months ago - at 04/01/2024 01:17PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.


608-442-6761 option 1

noc@wiscnet.net

INVESTIGATING 2 months ago - at 03/30/2024 03:44PM

We are investigating an outage impacting service at Dodgeland SD. The provider has been engaged, and indicated their services are up. Please verify power to the WiscNet and carrier equipment on site, and let us know if any further assistance is needed.

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