Outage in Wowza

Incident with Wowza Video 2.0 Current viewer on Live stream is displaying viewership for the life of the Livestream.

Resolved Minor
May 13, 2024 - Started 19 days ago - Lasted about 20 hours

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Outage Details

**We are actively investigating this issue.** _Wowza Video 2.0 users are seeing higher than expect current viewer numbers under the Livestream_ _Workaround_: See correct viewer count under Analytics We apologize for any inconvenience this may be causing; we will provide updates here as they become available.
Components affected
Wowza Data: Near Real-Time Wowza User Interface
Latest Updates ( sorted recent to last )
INVESTIGATING 19 days ago - at 05/13/2024 04:57PM

**We are actively investigating this issue.** _Wowza Video 2.0 users are seeing higher than expect current viewer numbers under the Livestream_ _Workaround_: See correct viewer count under Analytics We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

IDENTIFIED 18 days ago - at 05/13/2024 07:48PM

We have determined the root cause of the current viewers to be incorrect and are working towards implementing a fix for this issue.

IDENTIFIED 18 days ago - at 05/13/2024 10:30PM

We have identified the issue are close to releasing a fix.More updates to follow...

IDENTIFIED 18 days ago - at 05/14/2024 02:18AM

A fix is taking longer than expected.We will provide updates here as they become available.

MONITORING 18 days ago - at 05/14/2024 10:24AM

We are still working on a fix. We will update once it is deployed.

Latest Wowza outages

Incident with Wowza Video 2.0 users unable to access assets. - 19 days ago
Wowza Video Unique Viewers Not Updating - about 1 month ago
Analytics for Wowza Video services are currently delayed in processing. - about 2 months ago
Incident with customerservice@wowza.com receiving email - 3 months ago
Incident with Wowza Video 2.0 login redirecting to portal.wowza.com - 3 months ago

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