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Branch

Branch Status
Official status page

All Systems Operational
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Latest Incidents

Resolved High error rates when accessing Analytics on Branch Dashboard

We are experiencing high error rates while trying to load analytics on the Branch Dashboard. Our Engineering team is investigating this issue.

about 1 month ago Official incident report

Resolved Dashboard Analytics reduced SR

Around 4:45pm PT, AWS suffered from a data center issue. Engineering is assessing the impact, which appears to be low. Links and APIs are all fully functional. Dashboard Analytics may have slightly reduced success rate. Some webhooks and realtime processing have been temporarily paused, but should resume shortly.

Resolved (ongoing) API Latency Issue

Following up from the earlier Aug 7, 2020 incident Engineering is continuing to investigate increased latency across the API service

Resolved Brief Impact to Branch API

Beginning this morning (7 AM PDT), we have been experiencing slight API error rates. Our engineering team is actively investigating and addressing - this is intermittently affecting Branch APIs.

Resolved Delayed Webhooks

We are currently experiencing delays to webhooks. Updates will be posted here as our engineering team works to a resolution.

Resolved Brief Impact to Branch API

Beginning this morning (PDT), we have been experiencing slight API error rates. Our engineering team is actively investigating and addressing - this is intermittently affecting dashboard, API, and links.

Resolved Impact to Branch Dashboard

We are aware of an issue currently impacting the Branch dashboard. Our engineering team is working on a solution - updates will be posted here.

Resolved Platform Stability Issues

Beginning around 8:55 am PDT, we are experiencing high API error rates. Our engineering team is actively investigating and addressing - this is intermittently affecting dashboard, API, and links.

Resolved Partial decrease in link success rates

Starting around 12:45am PT, we're investigating a slight decrease in link success rates for a subset of apps. Our engineering team is currently investigating. Link redirection appears to be functioning correctly in all tests, but in some cases link creation may result in an error.

Resolved Impact to API Endpoints

We're experiencing some issues with our API endpoints, which may impact Journeys or link creation. Our engineering team is investigating and we will post here with updates. There was a brief impact to link redirects falling back to customer's default link settings - this has been resolved.

Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

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