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CxEngage

CxEngage Status
Official status page

All Systems Operational
31/10
01/11
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Latest Incidents

Resolved US Realtime Dashboard Agent Presence | US:EU SSO Login issues

We are currently investigating this issue.

Resolved Degraded Service - Outbound

We are currently investigating issues with outbound calls.

Resolved Degradation in service

We are currently investigating reports of degraded service

about 1 month ago Official incident report

Resolved Voice Services Degradation

We are currently investigating an issue that may be impacting some voice services.

Resolved Voice Services Degradation

We are currently investigating this issue.

Resolved CxEngage Unavailable Intermittently in EU Region

Serenova is currently investigating reports of CxEngage being intermittently unavailable to log in. We will provide updates shortly, thank you.

Resolved T-Mobile Alert

Currently, T-Mobile is experiencing widespread routing issues. We're sorry for any inconvenience or interruptions that you may experience - we will keep our status page updated as we receive new updates

Resolved EMEA Call Degradation

Serenova is continuing to work with the regional carriers as we are aware of a regional issue. We will be providing update as our carriers provide them. Thank you for your patience.

10 months ago Official incident report

Resolved EMEA Call delivery

We are currently investigating this issue.

10 months ago Official incident report

Resolved White Screen On Customer Portal Access

Serenova is currently investigating an issue with our customer case portal where users are experiencing a white screen upon login. While we work on resolving this issue, please call our Support help desk if you need to report a problem. US: +1 800 793 0549 US: +1 512 640 0220 GB: +44 808 178 5513 UK: +44 131 510 2931 NZ: +64 988 69703 AU: +61 2 551 43034 BR: +55 800 878 2446 JP: +81 345 109 095

about 1 year ago Official incident report

Stats

1 incidents in the last 7 days

2 incidents in the last 30 days

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