Outage in Dialogue

Erreur de connexion pour les comptes créés après 7:30 EDT le 30 avril // Log in error for accounts created after 7:30 EDT April 30

Resolved Major
May 01, 2024 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Les membres qui ont créé leur compte après 19h30 EDT le 30 avril peuvent rencontrer un délai dans la possibilité de se connecter. Cette erreur est actuellement atténuée et les membres devraient avoir accès à leurs comptes aujourd'hui avant 14h30 EDT. // Members who have created their accounts after 7:30 PM EDT on April 30 may experience a delay in the ability to log in. This error is mitigated, and members should gain access to their accounts today before 2:30 PM EDT.
Components affected
Dialogue Member Web Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/01/2024 06:12PM

This incident has been resolved.

IDENTIFIED 15 days ago - at 05/01/2024 04:08PM

Les membres qui ont créé leur compte après 19h30 EDT le 30 avril peuvent rencontrer un délai dans la possibilité de se connecter. Cette erreur est actuellement atténuée et les membres devraient avoir accès à leurs comptes aujourd'hui avant 14h30 EDT.

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Members who have created their accounts after 7:30 PM EDT on April 30 may experience a delay in the ability to log in. This error is mitigated, and members should gain access to their accounts today before 2:30 PM EDT.

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