Outage in Fivetran

Some Google Drive connections using Merge Mode are unable to sync new data

Resolved Major
April 16, 2024 - Started 15 days ago - Lasted 2 days
Official incident page

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Outage Details

We have identified an issue in a recent code release that impacts Google Drive connections using Merge Mode. The change affects how we utilize regex file patterns which may prevent new files from syncing properly. Our developers are actively working on a fix.
Components affected
Fivetran Google Drive
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/18/2024 07:32PM

This incident has been resolved. We have observed that affected connections are now syncing successfully.

MONITORING 13 days ago - at 04/18/2024 05:48PM

We have deployed a fix for this issue: The fix corrects the behavior of regex file patterns so they will now work as expected.

We will continue to monitor all affected connections until they resume their normal sync functionality.

IDENTIFIED 14 days ago - at 04/18/2024 01:38AM

We have developed a fix for this issue, which is currently undergoing thorough testing before being deployed.

IDENTIFIED 14 days ago - at 04/17/2024 05:47PM

We are continuing to work on a fix for this.

NOTE: This issue will only impact connections created before January 3rd, 2024.

IDENTIFIED 15 days ago - at 04/17/2024 11:06AM

We have identified the issue and are currently working on the fix.

NOTE: the connectors that don’t have a File pattern configured in the Setup form are not affected.

INVESTIGATING 15 days ago - at 04/16/2024 10:02PM

We have identified an issue in a recent code release that impacts Google Drive connections using Merge Mode. The change affects how we utilize regex file patterns which may prevent new files from syncing properly. Our developers are actively working on a fix.

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