Resolved Inbound Notifications Delayed
Our email processing provider is currently experiencing an issue which is affecting inbound notifications. This means if you reply to a notification from your personal email client, it will not appear in the workspace as expected. Tasks created via email are not reaching the workspace. All other aspects of LiquidPlanner are functioning normally. There is no impact to customer data. Please log in to your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items We'll update you as we know more. At a minimum, we'll post something here every 30 minutes. Thank you for your patience.
Resolved LiquidPlanner Service Report
Our team is investigating isolated customer reports about slow performance. At this time systems are operational and we're closely monitoring the situation. We'll update this page again as soon as we have more information to share. Thanks for your patience.
Resolved LiquidPlanner notifications delayed
Some customers have reported issues with email integration affecting the ability to comment or create tasks via email. We are working with our provider to understand the timing for resolution. This is related to notifications only, all other aspects of LiquidPlanner are functioning normally. There's no impact to customer data. We'll update you as we know more. Thank you for your patience.
Resolved LiquidPlanner Service Alert
Our team is investigating a service issue. Some customers reports seeing "site under heavy load" We'll update this page again as soon as we have more information to share. Thanks for your patience.
Resolved Delays and increased error rates
We are experiencing a service disruption. Our team was notified and they are investigating the issue. This page will be updated again as soon as we have more information about impact and scope.
Resolved Slow load times and intermittent timeout
Some users may be experiencing trouble logging into LiquidPlanner. Our team is currently investigating issues related to slow page loads and intermittent timeouts. We'll update you again in 30 minutes. If we have we have a better idea about the resolution time before then, we'll add it here immediately.
Resolved 500 Error when accessing member profile or accepting invitations
Some people are encountering a 500 error when accessing a member's profile from the people tab. Clicking the back button returns you to the workspace. This is affecting member invitations. New members may encounter 500 error after they accept the invitation. We are investigating and will post updates here when we have more information to share. All other aspects of the app are working as expected.
Resolved Email delivery issues
Some customers reported issues with email delivery (sending invitations, password reset, comments, recent change notifications, daily digest). Mail had been queued on our local servers following the release this weekend (7am Pacific, Saturday, November 4). Email notifications are flowing as expected now. We apologize for the inconvenience. You will receive all mail that had been generated, and you do not need to resend anything that was initiated while the mail was in queue.
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