Cloud Telephony - Singapore - External Transfers

The incident regarding external call transfers in Singapore is ongoing, and we are actively investigating with our SBC vendor with the utmost urgency. We apologize for any disruption to your operations and hope to provide more information soon.

Thank you for your patience and understanding as we work towards a solution. For any further inquiries or assistance, please don't hesitate to reach out to us at support@loopup.com.

Unfortunately, the hotfix aimed at resolving the call transfer issue in Singapore has failed and has consequently been rolled back. We have escalated the logs back to our SBC vendor for further investigation.

We understand the importance of this matter and assure you that we are actively working towards a resolution. Please bear with us as we await further updates from the vendor. We apologize for any inconvenience.

We're pleased to inform you that our SBC vendor has provided a software patch, including a hotfix, to resolve the call transfer issue in Singapore. The updated firmware has undergone successful testing in our lab environment and is scheduled for release in production at 21:00 HKT today.

We anticipate no customer impact during this update. Rest assured, we'll keep you updated on the progress. If you have any questions or concerns, please don't hesitate to contact us at support@loopup.com.

We are currently investigating an issue affecting call transfers in Microsoft Teams. This problem is isolated to users in Singapore and prevents them from transferring calls externally once answered. The issue does not impact calls that do not require transferring.

Our SBC vendor has identified the issue and we are collaborating with them to release a hotfix. We apologize for any inconvenience and are committed to restoring service as soon as possible.

We will provide updates when more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.