Outage in Redox Engine

Redox VPN Connection Issue

Resolved Major
March 19, 2024 - Started about 2 months ago
Official incident page

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Outage Details

Redox is investigating a connectivity issue affecting multiple VPN tunnels connecting to our Peer IP of 35.168.141.219. We can remedy the issue by bouncing the tunnel on the Redox system. If you are experiencing issues connecting to this peer, please place a Production Support ticket (HTTP://www.redoxengine.com/help) and Redox will assist. Thank you.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/19/2024 03:44PM

We have resolved this issue.

If you continue to experience issues with your VPN tunnel connecting to the Redox peer of 35.168.141.219, please submit a Production Support ticket and we will be happy to assist with the remediation.

Thank you.

IDENTIFIED about 2 months ago - at 03/19/2024 03:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/19/2024 03:01PM

Redox is investigating a connectivity issue affecting multiple VPN tunnels connecting to our Peer IP of 35.168.141.219.

We can remedy the issue by bouncing the tunnel on the Redox system.

If you are experiencing issues connecting to this peer, please place a Production Support ticket (HTTP://www.redoxengine.com/help) and Redox will assist. Thank you.

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