Outage in RingCentral

A portion of customers with numbers in Puerto Rico may experience failed inbound calls or faxes due to an underlying carrier.

Resolved Minor
April 30, 2024 - Started 16 days ago - Lasted 6 days

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Outage Details

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Calling - Inbound RingCentral Fax - Inbound
Latest Updates ( sorted recent to last )
UPDATE 11 days ago - at 05/06/2024 01:34PM

RingCentral Operations teams are continuing to monitor this issue for stability with the underlying carrier. The next update will be provided in the afternoon of May 6th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 13 days ago - at 05/03/2024 03:18PM

RingCentral Operations teams are continuing to monitor this issue for stability with the underlying carrier. The next update will be provided in the morning of May 6th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 14 days ago - at 05/02/2024 09:55PM

RingCentral Operations teams are continuing to monitor this issue for stability with the underlying carrier. The next update will be provided in the morning of May 3rd, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 14 days ago - at 05/02/2024 03:09PM

RingCentral Operations teams are continuing to monitor this issue for stability with the underlying carrier. The next update will be provided in the afternoon of May 2nd, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 15 days ago - at 05/01/2024 08:40PM

RingCentral Operations teams are continuing to monitor this issue for stability with the underlying carrier. The next update will be provided in the morning of May 2nd, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 16 days ago - at 05/01/2024 12:56PM

RingCentral Operations teams are continuing to monitor this underlying carrier issue for stability. The next update will be provided in the afternoon of May 1st, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 16 days ago - at 05/01/2024 12:01AM

The underlying carrier has implemented a fix for this issue. RingCentral Operations teams will continue to monitor for stability and the next update will be provided in the morning of May 1st, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 16 days ago - at 04/30/2024 08:17PM

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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