Resolved Service Disruption - Rejecting Small Number of HTTP and SMTP Requests
Our engineers are currently investigating the intermittent rejection of HTTP and SMTP requests. Customers may be experiencing intermittent 421 responses to SMTP requests and 503 responses to HTTP requests. We will update in one hour, or less if more information becomes available. We apologize for any inconvenience caused.
Resolved Service Discruption - New Marketing Campaigns Issues
Our engineers are currently investigating reports of New Marketing Campaigns being unreachable when logged in. Currently it appears that Automations and Single Sends are not going out. Adding or Updating contacts via the API is currently not possible. We will provide updates every 60 minutes or sooner, if information becomes available. We apologize for any inconvenience.
Resolved Service Disruption - Delays in Plan Changes Taking Effect
Our engineers are currently investigating reports of a small subset of customers experiencing delays in plan changes taking effect on their accounts. We will provide updates every 60 minutes or sooner, if information becomes available. We apologize for any inconvenience.
Resolved Possible Webhook POST Delays and Marketing Campaigns Issues
Due to a third party incident occurring this morning starting around 6:11AM MT, customers may experience delays in stats and event webhoook POSTs to their endpoints. We apologize for the inconvenience. Please expect an update within 60 minutes.
Resolved Service Disruption - Webhook Events Delayed
Due to a third party incident occurring tonight starting from ~7:30PM Mountain Time, customers may experience delays in event webhook POSTs to their endpoints. We apologize for the inconvenience, our teams are investigating to fix; please expect an update within 60 minutes.
Resolved Technical Incident - Mail Send Delays
Starting around 5:10pm MT, a subset of customers may be experiencing delays around the processing or delivering of mail. Stats and webhook posts may also be delayed for those mail related events. We are investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.
Resolved Technical Incident : Mail Settings Propagation Delays
As of 3.00am MT, our engineers have determined that a subset of customers may see intermittent delays when changing mail settings. At this time mail flow is not impacted, however if users have updated their settings during this time, mail will still be sent with the old settings. Our engineers are investigating and will provide updates as they become available. We apologize for any inconvenience this may cause.
Resolved Service Disruption: Sender Authentication Delays
Around 7am MT, a third party service declared an outage that is impacting our SPF, DKIM, and MX records. Users who are attempting to complete Sender Authentication on their account may be unable to complete the process and/or validate their domain. Our engineers are monitoring the situation and will provide updates as they become available.
Resolved Technical Incident - Authentication Issues
Currently there appears to be an issue with authentication impacting a subset of our customers. Our engineers have found the issue and are working on a solution. We apologize for any inconvenience this may cause.
Resolved Technical Incident - Delays in User Signups and Account Changes
As of 1:20PM MT, users may have noticed delays when attempting to sign up, make account changes, or upgrade/downgrade their plan. Our engineers have since mitigated this issue and are monitoring our systems. We will provide an update when we confirm the issue has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.
3 incidents in the last 7 days
7 incidents in the last 30 days
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