Outage in Jira Service Management

Recurrence of text fields not allowing users to type in text

Resolved Major
May 15, 2024 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently mitigating the issue of text fields impacting Jira Cloud customers. As an interim workaround, users may add text to Jira issues by copying and pasting text from an external text editor. The next update will be shared within the next hour. We will provide more details within the next hour.
Components affected
Jira Service Management Jira Service Mangement Web
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/15/2024 04:44AM

Between 3:10 AM UTC and 3:50 AM UTC, some customers encountered an issue with text fields in Jira Cloud. The issue reoccurred because the previous mitigation put in place for a similar issue was not deployed properly. These issues have been resolved, and the service is now operating normally.

INVESTIGATING 17 days ago - at 05/15/2024 03:58AM

We are currently mitigating the issue of text fields impacting Jira Cloud customers. As an interim workaround, users may add text to Jira issues by copying and pasting text from an external text editor. The next update will be shared within the next hour. We will provide more details within the next hour.

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