Outage in SMS Magic

Disruption in email service - Investigation & fix in progress ( US, EU & AUS datacenter )

Resolved Minor
April 28, 2023 - Started about 1 year ago
Official incident page

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Outage Details

Issue: The email notifications and alerts are not being delivered to our customers due to the email service being down. Impact: Email Notifications and alerts wouldn’t be delivered to customers Resolution: We are working on restoring the email service Data Center: AUS, EU, US Duration of Outage Started At: 2023-04-28 11:17 UTC Restored At: 2023-04-29 8:30 UTC
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/29/2023 08:59AM

Resolution:
The impacted services have been restored and they are back to normal. We are continuously monitoring them.

Duration of Outage
Started At: 2023-04-28 11:17 UTC
Restored At: 2023-04-29 8:30 UTC

IDENTIFIED about 1 year ago - at 04/28/2023 04:28PM

Issue:
The email notifications and alerts are not being delivered to our customers due to the email service being down.

Impact:
Email Notifications and alerts wouldn’t be delivered to customers

Resolution:
We are working on restoring the email service

Data Center: AUS, EU, US

Duration of Outage
Started At: 2023-04-28 11:17 UTC
Restored At: 2023-04-29 8:30 UTC

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