Resolved Issues with publishing tweets due to a Twitter outage
We are aware that Twitter was down for a few hours on 10/15/2020 and some tweets failed to publish in that time. We are continuing to monitor this situation, and we have seen the error rate decrease and functionality return to normal. Twitter is currently operational again and retrying any failed tweets from Buffer Publish should send posts successfully.
Resolved Increased LinkedIn Publishing Errors
Beginning on July 31st, Buffer began to experience an increase in the number of errors for updates scheduled for LinkedIn. While investigating, we saw the error rate decrease and functionality return to normal. Sadly, the error rate began to increase again as of today, August 3rd. LinkedIn has responded to requests mentioning that they experienced a system-wide bug which they believed to have been resolved, but they are now investigating new reports of the issue. We're awaiting further information on the issue and will update this page as it comes available.
Resolved Trouble with publishing Facebook updates containing tags of other Pages.
We are currently investigating an issue involving the publishing of Facebook updates containing tags (`@` mentions). From our initial investigation, it appears this may be a wider issue impacting Facebook's API overall and there are a couple of different reports of this within the support forum. The error you will see within the queue on updates that fail as a result of this issue will be the following: `Oh dear, looks like Facebook may be having some troubles right now. Maybe try again after making a cuppa?`
Resolved Issue w/Publishing Images to Facebook Pages.
Over the the weekend of July 11th, we began to see a number of reports regarding updates including images publishing through Buffer to Facebook Pages, but not appearing within the timeline. Instead, these updates only appeared within the Timeline photo album of the Page. Upon investigation, it has been determined that this is the result of bug within the Facebook API. A report has been logged with the Facebook team and we're awaiting a solution.
Resolved Instagram Direct Publishing Service Outage
We are currently seeing some issues when attempting to send updates from Buffer Publish to Instagram via direct scheduling. We are investigating this issue and it looks like it is due to a problem with Instagram's API being temporarily unavailable. We're continuing to monitor and dig into this. We will update this status as we find out more information.
Resolved Issues with some Pro subscriptions being automatically downgraded
Customers with Pro subscription through iTunes and Google Play are being downgraded automatically. Our team is actively investigating this so we can return customers back to their desired Pro subscriptions.
Resolved Increase in the error rate for Facebook publishing.
Buffer is currently experiencing an increase in the number of errors when attempting to publish content to Facebook Pages. This appears to be a result of an issue within Facebook's API and we're working on determining if there are any steps we can take on our end to help resolve. We'll continue to update this status as new information comes available.
Resolved Increased Error rate when publishing videos to Instagram
Buffer Publish is currently experiencing an increase in the number of video updates failing to publish to Instagram. We're currently investigating this issue and will update this status page as more information becomes available. We're very sorry for the disruption!
Resolved Issues with publishing some LinkedIn posts.
A small number of users are encountering the following error when attempting to publish posts to LinkedIn: "Whoops! It looks like we're having trouble with our connection to LinkedIn. Up for retrying this post? If you still run into troubles, get in touch!" Sadly, there appears to be an issue on LinkedIn's side. We've taken steps on our end to mitigate the impact, but ultimately are waiting on a resolution from LinkedIn. We'll update once we see the issue clear.
Resolved Issue w/Responding to Facebook Comments.
We're seeing a minor increase in errors when responding to Facebook comments through Buffer Reply. This appears to be related to an issue within Facebook's API and it is currently being investigated by the Facebook team. We're monitoring the situation and will update this page as news comes available.
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