Outage in Chatlio

slack avatars not showing on widget

Resolved Minor
February 06, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

Need to monitor Chatlio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Chatlio, and never miss an outage again.
Start Free Trial

Outage Details

We are looking into issue.
Components affected
Chatlio Chat Widget
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/07/2024 02:07AM

The issue has been resolved by Slack.
Our testing shows that the Chatlio avatar functionality is back to normal.

IDENTIFIED 3 months ago - at 02/06/2024 11:36PM

Slack has identified the issue with their `users.info` API failing to return proper user avatar URLs.
Slack is working on resolving the issue.

INVESTIGATING 3 months ago - at 02/06/2024 08:25PM

We are looking into issue.

Latest Chatlio outages

Slack issues - about 1 month ago
Partial outage: sharing of files with livechat visitors - 5 months ago
Unexpected downtime, errors connecting to Slack API - over 1 year ago
maintenance upgrade to new slack api - almost 2 years ago
Slack API is experiencing problems - almost 2 years ago

The easiest way to monitor Chatlio and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE