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Hologram

Hologram Status
Official status page

Minor Service Outage
02/11
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Latest Incidents

Ongoing Performance Degradation on Cellular Network

Hologram networks team investigating cellular network performance degradation that might affect some customers, after monitors detected an increase in connection timeouts.

about 14 hours ago Official incident report

Resolved Delayed SIM Operations and SMS

An issue has been identified with one of our carrier partners which is delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.

Resolved Delayed SIM Operations and SMS

An issue has been identified with one of our carrier partners which is delaying SIM operations including activations, plan changing, pause/resume and SMS delivery. Cellular network and data engine services are unaffected.

about 1 month ago Official incident report

Resolved Intermittent connectivity issues

Hologram monitoring has detected intermittent connectivity issues due to intermittent signalling failures. Hologram engineering is working with upstream providers to resolve and monitor impact.

Resolved Unplanned Maintenance: Delayed SIM Operations

Maintenance is being performed. During this time, SIM operations including activations, plan changing, pause/resume, and SMS delivery may be delayed. Cellular network and data engine messaging services are unaffected.

Resolved Delayed SIM Operations

Automated reporting has identified an issue delaying SIM operations including activations, plan changing, pause/resume, and SMS delivery. Cellular network and data engine messaging services are unaffected.

Resolved Continued monitoring of device reconnection

We are continuing to analyze internal monitoring to ensure resolution of any residual impact after an isolated cellular network connectivity issue. All systems are currently operational.

Resolved Reports of Cellular Network Connectivity Issues

We are currently investigating reports of isolated cellular network connectivity issues. Dashboard, API, and SIM Operations are unaffected.

Resolved Hologram Store Outage

We are currently investigating this issue.

Resolved Billing services unavailable and SIM Operations delayed

Automated reporting has identified an issue with some SIM operations including activations, plan changing, and pause/resume. All billing operations and activations currently on hold. Pause/resume actions are available, but may be delayed. Cellular network and data engine messaging services are unaffected.

Stats

1 incidents in the last 7 days

2 incidents in the last 30 days

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