Resolved Intermittent issues with status on Voice Calling webhooks
We are experiencing intermittent issues with webhooks for our Voice Calling API from our European PoP since 07:00 UTC. The last webhook being fired for a leg potentially contains the wrong status information. All intermediate webhooks (fired when transitioning through leg states e.g. from "ringing" to "ongoing" and to "hangup") are correct. Only the last leg event containing the update of final cost could potentially have a wrong state and wrong duration. Placing and handling of calls is not affected.
Resolved Delays delivering SMS from dashboard and REST api
The issue has been identified and a fix is being implemented.
Resolved Failed media uploads in Whatsapp channel, also affecting Inbox
We are currently investigating this issue.
Resolved Operator Notification: Vodafone Germany
Vodafone Germany (26202) is currently experiencing network issues, and this may result in delayed or failed message delivery to this network. The operator is working to resolve the issue, and we will update this status once we have verified this resolution.
Resolved SMS Delivery Failures to StarHub Network in Singapore
We are currently observing SMS delivery issues towards StarHub network (MCCMNC: 52505) in Singapore. We are working with our carrier partners to resolve the issue, and will issue an update as soon as more information becomes available. Started at: Nov 18, 2020 - 13:40 UTC Impact: Customers may observe delay or failed SMS delivery towards StarHub Singapore
Resolved OmniChannel Chat Widget Unavailable
We are currently investigating an issue with our OmniChannel Chat Widget not loading.
Resolved Dashboard is down
We are investigating the issue. Seems to be related with SMS platform problems.
Resolved Investigation issues with SMS platform
We are currently investigating the issue. We are seeing low SMS throughput.
Resolved Degraded performance in FlowBuilder invocations
We are currently observing degraded performance in the invocations of Flows in Flow Builder. We are currently assessing impact and working on mitigating the issue.
Resolved WhatsApp Session Messages partially failing for Inbox and Conversations products
We are currently investigating elevated errors in sending templated WhatsApp messages. We are currently assessing impact and working on mitigating the issue.
1 incidents in the last 7 days
10 incidents in the last 30 days
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